Infrastructure Manager, Managed Services

  • Company: RSM US LLP
  • Location: McLean, Virginia
  • Posted: February 27, 2018
  • Reference ID: req2148

We currently have an opportunity in our Infrastructure Technology Consulting practice for a Manager to provide a variety of technical and IT advisory services for mid-market companies. The right candidate will provide technical expertise, manage implementations and teams, and provide IT managed services to companies across a variety of industries in the Southeast. It is important that the candidate have experience in a customer facing role or have worked for a consulting company where client delivery is the main focus of your role.


Recent Projects:

  • Cloud to Cloud Strategy Assessment for 225 person distribution company
  • Office 365 migration for 250 person paper company
  • IT Assessment for 1000 person construction company
  • Managed Services for 100 person medical devices company
  • Advise national engineering firm on next generation WAN


  • Conduct detailed infrastructure assessments and roadmaps for customers, including "Go to Cloud" strategies
  • Design customer solutions in the areas of unified communications, identity management, storage and virtualization, cloud and business continuity
  • Act as an escalation for major customer impacting issues, while collaborating with other operational teams
  • Research and present to customers on merits of proposed solutions, including in-depth understanding of pros/cons
  • Work closely with project teams to lead the engagement lifecycle, including project scoping, statements of work, project plans, and service delivery updates
  • Perform service delivery at customer sites and remotely, while minimizing interruption to live customer systems
  • Design and write detailed SOPs and reference architecture documentation
  • Provide pre-sales engineering support for sales teams and practice leaders

Preferred Technical Expertise:

  • Hands on experience implementing Office 365 hybrid deployments
  • Hands on experience implementing IaaS solutions such as Microsoft Azure or Amazon Web Services
  • Hands on experience implementing Microsoft Solutions such as AD, SQL, Exchange, System Center, EMS
  • Hands on experience implementing virtualization technologies such as Hyper-V or VMware
  • Hands on experience implementing unified communications such as Lync, Shoretel, or Cisco
  • Hands on experience implementing application delivery technologies such as Citrix or Remote Desktop Services
  • Hands on experience implementing security technologies such as firewalls, IDS/IPS, encryption, SSO
  • Hands on experience implementing storage and file solutions such as SANs and OneDrive
  • Hands on experience implementing converged networks such WAN, LAN, switching, routing, QOS, SIP

Non-Technical Experience:

  • Easily communicate with technical and non-technical audience
  • Experience and personality to diffuse difficult customer situations
  • Extensive knowledge of Visio and PowerPoint to create professional documentation and presentations
  • Ability to function independently, prioritize and act as a mentor to junior infrastructure staff
  • Ability and desire to work evenings, nights, and participate in an on-call rotation
  • Experience working in a high energy professional services or consulting firm preferred but not required

Required Experience:

  • 7-10 years experience
  • College degree in Computer Science, MIS, or Electrical Engineering is preferred

Share this Job