Inside Product Specialist 1

Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
DESCRIPTION:

Join Dell and youll work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that youll always be challenged in your work and supported in reaching your most ambitious goals.

Responsible for selling a defined set of products and services. Provides technical advice to the inside sales teams during the sales process. Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity.

Role Responsibilities:
- Acts as a technical resource to support the sales organization to meet and/or exceed their objectives

- May own account sets and/or be called into accounts as opportunities are identified

- Identifies customer needs/ requirements, and recommends the appropriate products and solutions.

- Promotes and positions key strategic service offerings that help drive solutions

- Remains up-to-date on new product, technology, and services offerings

- Stays current on industry and vertical solutions as well.

- Has working knowledge of the breadth of Total Service offerings

- Verifies operability of product and service configuration within customers environment

- Articulates characteristics of the customers current environment

- Articulates how DellAdvantage relates to selling services, primarily Client focused

- Typically sells to designated customer account set

- Manage forecast & pipeline for all Services opportunities

- Manages internal/external resources in response to customer needs

- Typically sells to single decision maker

- Demonstrates good judgment in analyzing information to make routine decisions

- Understands customer pain points to solution sell

- Proactively identifies significant ways to improve customer experience

QUALIFICATION:

Requirements:
- 3+ years of relevant experience or equivalent combination of education and work experience.

- Strong knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs.

- Maintain awareness of market conditions and competitors products and pricing.

- Work in a team environment and demonstrate strong leadership skills

- Effectively use software packages such as Microsoft Word, Excel, and PowerPoint

- Strong knowledge of computer hardware, software, and peripherals

- Demonstrate strong verbal and written skills

- Demonstrate professionalism with peers, subordinates, superiors, and customers

- Manage time and prioritize effectively; demonstrate an ability to cope with a complex and changing environment

Preferences:
- High school diploma or equivalent required. Associates degree, technical college or some college course work preferred.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Dell here .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Dell here .

Job Family: Inside Sales
Job ID: R03692

Share this Job

Other Locations For This Job