Inside Product Specialist

Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
As an Inside Product Specialist you will provide pre-sales support to the inside sales teams during the sales process. You will be accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity. 
Role Responsibilities
-Acts as a technical resource to support the sales organization to meet and/or exceed their objectives
-May own account sets and/or be called into accounts as opportunities are identified
-Identifies customer needs/ requirements, and recommends the appropriate products and solutions.
-Promotes and positions key strategic service offerings that help drive solutions
-Remains up-to-date on new product, technology, and services offerings
-Stays current on industry and vertical solutions as well.
 -Identifies appropriate services to meet the full range of customer needs around Client and Enterprise
-Understands and articulates strengths and vulnerabilities of the competition
-Works with internal sales teams to ensure Services pipeline accuracy
-Assists the ongoing services education /development of the broader team
-Point of contact for escalated issues
-Recommends business solutions that consider customer needs and Dell interests
-Consistently and proactively identifies significant ways to improve customer experience
-Associates degree, technical college or some college course work
-Associates degree, technical college or some college course work

Job Family: Inside Sales
Job ID: R18575

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