Inside Sales Account Manager
Livonia , Michigan
October 19, 2016
Company Offers Excellent Benefits and Perks!

Salary Bonus Eligible

Provides all aspects of new and existing inside sales and customer support from lead generation to close; including ensuring proposed work (e.g. training results) meets customer needs.


Uses sales methods to prospect, source leads, and develop and maintain customer relationships to sell education/training products to customers, including providing quotes and follow-up (on sales, feedback, invoices, etc.). (60%)

Supports the Marketing Specialist in implementation of the marketing plan. (5%)

Maintains accurate records of all leads, interactions, sales, communications, and prospects; as well as customer correspondence, purchases, and competitive activity utilizing company software systems. (5%)

Provides accurate development and communication of training correspondence and definition of materials needs to appropriate personnel to ensure efficient shipping and delivery of materials to clients. (10%)

Acts as the liaison between the instructor, client and sales team for seamless training and client experiences. (5%)

Sources and assigns qualified instructors for client training engagements. (10%)

Attends and participates in group and sales team meetings. (5%)

SPECIALIZED KNOWLEDGE AND SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Please include travel requirements and supervisory skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Advanced communications skills (verbal, presentation)

Excellent customer management skills

High initiative and ability to function independently

Strong abilities in conflict management, problem-solving and decision-making

Excellent attention-to-detail and organizational skills

Effective in use of Microsoft Office Suite and ACT (or similar) CRM.


Develops products and services to meet customer needs

Identifies program improvements, enhancements, and recommendations for future programs

Manages the establishment of programs, negotiating contracts and resolving problems, making decisions to ensure smooth operation

Ability to act independently and carry out multiple projects simultaneously

Develop, monitor, and execute short- and long-range strategic and business plans for Professional Development products and services in and efficient effective and professional manner

Contribute to the achievement of organizational goals

Additional projects as assigned


Creating products and services that foster continual growth while meeting customer needs, including globalizing product offerings

Entering new technical markets

Maintaining the technical quality and presentation of products

Maintaining and applying a solid working knowledge of current educational trends to develop programs that will meet customer needs

Continually creating new products and seeking new markets

Motivating volunteers or contractors in industry to develop new programs

Coaching and motivating staff or SMEs/instructors

RequirementsEDUCATION and/or EXPERIENCE:

Bachelor�s Degree required.

This is 100% inside sales/developing business

Minimum of 3-5 years of experience in a sales or business development type role

Demonstrated communications and interpersonal skills. Demonstrated initiative and organizational skills.

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