Eaton’s Electrical North American Sales (NAS) division is seeking an Industrial Inside Sales Engineer to be based out of our Smyrna, GA sales office.
The primary function is to provide support for assigned Sales Engineers in the Industrial markets that they serve to ensure customer satisfaction, these include but are not limited to Oil and Gas, Pulp and Paper, Automotive, Mining and Metals and Consumer Products. Other duties include, but are not limited to: Project take-off and bid preparation via Bid Manager, prepare bill of materials, terms and conditions, pricing, prepare submittals, quotations follow-up, negotiation tracking, administer change orders, support Outside Sales Engineers, and other duties as assigned by the Area Sales Manager. Provide technical assistance to Distributors and End Customers to ensure satisfaction with Eaton’s products and services. Maintain effective communication between Distributors and Outside Sales Engineers thereby maximizing Sales Engineer's effectiveness to be in front of customers. Be aware of and responsive to market conditions and competitive activities. Communicate such information to product divisions. Maintain a cooperative and credible working relationship with other Eaton personnel to assure customer satisfaction.
The inside sales engineer is to act as a technical and commercial resource to field sales, customers and distributors for quotations and project management of power distribution, power protection, and power equipment maintenance; including electrical solutions from complex custom industrial applications.
Accurate and timely plan and specification interpretation, quotation and technical support; communication with customers, warehouse and plants to facilitate problem resolution; proactive identification of sales potential and follow up to secure orders.
Review and interpret customer needs on plans and specifications. Determine the minimum bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation.
Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution.
Coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests.
Project manage small to medium projects on as needed basis.
Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the art of salesmanship, application engineering, product knowledge, knowledge of customers business and organization and knowledge of Eaton product lines strategic plans for sales growth.
Bachelor’s degree from an accredited institution.
Minimum one (1) year of experience within the technology or electrical industry.
Must be legally authorized to work in the US without company sponsorship.
Bachelor’s Degree in engineering from an accredited institution.
Experience or exposure to a manufacturing organization
Sales and/or marketing experience
Electrical experience with low to medium voltage systems
Ability to work in a team-oriented environment
Strong communication skills
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America – US/Puerto Rico
Organization: NAS North American Sales
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 10 % of the Time
A little about us:
Eaton is a global technology leader in power management solutions. We make power operate more efficiently, effectively, safely & sustainably.