SUMMARY OF POSITION:
The Inside Sales Representative provides customer order support and product/business information for all customers. This position acts as a business representative for the customer.
KEY DUTIES & RESPONSIBILITIES:
¿ Provide quality customer order support for customer base.
¿ Process and review dealer orders and requests and system generated acknowledgements and orders.
¿ Communicate professionally with customers and internal customers regarding product and business issues.
¿ Support the order fulfillment process by working extensively with Outside Sales Representatives, Production personnel, Customer Service, Credit and Delivery.
¿ Create and execute MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects clients business values and the clients philosophy in all business interactions.
¿ Minimum of one (1) to two (2) years¿ experience in customer service utilizing an enterprise system, preferably in a manufacturing environment.
¿ Previous window sales and/or customer service preferred.
¿ Read, write and understand the English language.
¿ Work independently, at times under pressure.
¿ Sense of urgency; meeting of deadlines
¿ Excellent customer service skills.
¿ Computer literacy and ability to learn new computer software programs.
¿ Excellent written and oral communication skills; strong organizational skills and attention to detail.
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.