Makes a minimum of 90 dials per day to achieve the on the spot sales and order targets for the position
Recognizes the benefit and achieves the performance standards established by the team, team leads and manager
Responds timely and efficiently to inbound calls.
Closes sales on the phone with targeted customers to ensure placement of products
Develops call patterns to former and existing customers to convey promotional and product information and secure reorders for products
Places orders with authorized distributors on behalf of customers in an accurate and timely manner
Processes any orders for free goods or rebates on behalf of customers in an accurate and timely manner
Recognizes the need for field sales rep intervention and conveys customer information to appropriate field sales personnel
Conveys market intelligence and customer feedback to Manager to develop improved promotions and programs
Uses software to schedule activities, record sales and document customer contacts
Initiate the investigation for potentially serious complaints when appropriate
Takes initiative to develop skills by staying current on industry trends, product knowledge and new company developments
Other duties as assigned or required.
SPECIFIC EDUCATIONAL/EXPERIENCE REQUIREMENTS:
1. High school diploma or GED required
2. A minimum of two years of experience in inbound sales activity is preferred
3. Knowledge of MS Office, including Excel and MS Word, AS400 or other similar data entry software
4. Experience in resolving conflict and problem solving, sometimes in a stressful environment
5. Experience in/or appreciation for the dental industry preferred
Traditional office hours. M-Thurs 9:00 AM - 5:30 PM, Friday 8:00 AM - 4:30 PM.
True inside sales role calling on current customers. Not a dialer type telemarketing job.
A little about us:
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