Inside Sales Coordinator
Posted: January 07, 2017
Reference ID: 00001H5S
Job Title: Inside Sales Coordinator
FLSA Status: Non-exempt / Non-commissionable
Reports To: Director Inside Sales
The Sales Coordinator will assist internal sales staff, customers and territory managers with the day-to-day administration and operation of MWI sales to include return authorizations within the guidelines established by MWI and the vendors we represent.
Job Responsibilities :
To provide overall administration support to internal sales staff, territory managers, vendor partners and MWI customers.
• Process a variety of applicable sales order functions timely and accurately to customer accounts.
• To include orders for:
o Rabies tags
o Ear tags
o Government accts w/controls
o Specialty customers
o Faxed orders
o Vendor & Sample orders
o Vet One or Vendor bill only processes.
• Assist in Bid work and quotes for customers
• Administer returns process for customers, vendors, drop ship manufactures, Securos and others as needed.
• Communicate vendor policies to internal and external customers when applicable or as needed on the denial of a return authorization request.
• Generate Row Labels for email, fax or mailing to customers for approved returns.
• Answer Queue call sales overflow
• Assist in Target focus opportunities
o Promotional offers
o New to market opportunities
o Generics target focus
Minimum Education and Experience:
A High school diploma or equivalent required. Extended education or experience valued. Well-developed customer service and communication skills are required. Ability to work under minimal supervision; ability to work as a team member in a team environment; proficient in accurate data entry is required. Strong attention to detail and accuracy are mandatory. Knowledge of Web based online sales program functions; Microsoft Office & AS400 operating systems are beneficial. Animal Health industry knowledge is preferred.
Competencies Customer Service:
Must be customer service oriented, sensitive and responsive to internal sales & customer needs and priorities; ability to establish effective working relationships with internal sales & customers to gain their respect and loyalty; identifies and takes appropriate action on these needs to ensure customer satisfaction and retention.
Establishes realistic priorities; accurately assesses own time requirements for various projects/activities to meet the required expectation and needs of the customer.
Adjusts readily to alterations in routine; copes effectively with changes in scope or type of work.
Pursues commitments and action plans until the desired objective is achieved. Willingly expends extra effort when necessary to get the job done.
Interpret and Communicate Information:
Selects and analyzes information and communicates the results to others as necessary or required.
Assumes responsibility for necessary actions to ensure accountability is met; appropriately initiates behavior on projects or other initiatives without requiring explicit management direction or guidance; knows when management involvement is required and seeks it out.
Willingly collaborates and cooperates with others in the organization; develops effective working relationships with key associates to ensure sales processes are accurately and timely met.
Knowledge of the Organization:
Understands the company's objectives; knows the structure of the organization; works effectively within the organization to achieve ultimate sales results.