The primary function of the Installed Sales Manager is to manage the daily operation of installation sales. This includes supervising and training associates, managing associate performance, ensuring adequate department coverage through scheduling of associates, and providing customers with service. Duties also include working with the Installed Sales team to ensure any issues (e.g., order product) are addressed, checking status of orders and communicating order status to customers, and communicating sales promotions information to associates. The Installed Sales Manager utilizes internal systems and reviews reports to plan inventory levels, resolve any issues, track orders, manage installation, acquire permits, and retrieve any other necessary information. The Installed Sales Manager also monitors and provides important feedback regarding service providers' capacity levels and ability to service the customer in a timely manner.
Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
3 years relevant experience in a retail environment, including at least 1 year supervisory experience OR 1 year
Lowe's store sales floor experience.
Reliable transportation to conduct job site visits.
Experience with computer and web-based systems (e.g., email, web-based applications, delivery/scheduling systems, online ordering systems, training).
1 year project management experience, including budget responsibility.
Knowledge of inventory control procedures.
1 year customer service experience in a home improvement setting, including communicating with customers via phone and email.
1 year experience in resolving conflicts between multiple parties (e.g., contractors and customers).
1 year work experience in a department containing installation categories (e.g., millwork, plumbing, flooring, cabinets).
Knowledge of power equipment operation (e.g., forklift, lift truck, order picker).
Knowledge of Lowe's installation services and associated software or programs.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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