Institutional Retirement and Trust Transition Consultant 4

Job Description

Let’s talk about building a rewarding career

It starts with you. Our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (, and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses. Wells Fargo & Company was ranked No. 30 on Fortune’s 2015 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Wealth and Investment Management (WIM) is one of the company’s three main divisions. WIM businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

Retirement: Wells Fargo Retirement is a top retirement provider to institutional customers across the U.S. Wells Fargo ranks second in annuity distribution, sixth in IRA assets and eighth in retirement recordkeeping. The company also administers custody assets, provides investments and executive benefits to institutional clients.

The Transition Manager works independently to successfully drive the completion of project tasks related to various daily, retirement plans that come through new business including, takeovers, internal and external mergers, spin outs, plan to plan transfers and total retirement management for high profile, sensitive and complex Wells Fargo Institutional Retirement and Trust (IR&T) Qualified and Non-Qualified DC recordkeeping clients, typically that are $100 million to $1 billion in assets. The Transition Manager is responsible for the timely transfer of plan retirement assets and participant data to Wells Fargo's in-house recordkeeping and trust systems and ensures a quality conversion experience for both our external and internal customers. The Transition Manager is also responsible for reviewing the plan document and consulting the plan sponsor towards best practices and new product offerings as it supports the plan provisions and product offerings. The Transition Manager is responsible for reviewing fund mapping strategies for accuracy and establishing fund links for trading and submitting the initial trade purchases/or in-kind re-registration and the reconciliation of these assets.

In addition, they will lead update calls and deliver call notes to ensure the project deliverables are completed timely and the client expectations are set appropriately. The Transition Manager must drive and communicate project status, issues, including meeting key deliverables and targets, timeline updates, tracking and reporting to external and internal parties and participation in event management meetings. The position requires strong client facing and project management skills as well as a solid understanding of the division's products and services. The Transition Manager is expected to mentor less experienced staff, participate in sales presentations and meet the cyclical needs to the business unit. There is a high level of interaction with other units within IR&T.

Duties and Responsibilities:

  • Manage high volume, high dollar activities in a fast paced, deadline driven environment.
  • Ability to work with multiple departments to execute the necessary asset transfer activity required for complex plan conversions, including in kind transfer of mutual funds (delivery/re-registration process) and the transfer of employer stock securities.
  • Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) associated with transition (i.e. takeover, merger, start-up, spin off and plan to plan transfer) projects.
  • Ability to consult with high profile and sensitive plan sponsors to guide them towards best practices that support the plan design and administration and ensure an accurate and timely conversion and escalate potential issues/concerns to appropriate leadership staff that impact either service satisfaction and/or financial liability.
  • Perform pre and post reconciliation of all plan assets to participant records/data.
  • Work closely with various units including, Payroll Consultants, Communications Consultants, Sales Directors, Consultants/Advisors, Client Service Team and Relationship Managers to ensure the data provided supports the plan design and administration, and that inquiries and deliverables are of a high quality, provided in a timely fashion and adhere to internal guidelines.
  • Drive conversion plan timeline and ensure the project plan tasks and required notices are executed timely and accurately, open items/issues and call notes are documented.
  • Communicates the details of all assigned projects, as it pertains to their workflow, client issues, weekly/monthly reports and performs updates to the appropriate project management tool(s) to ensure tasks are completed by the scheduled date.
  • Effectively escalate and raise awareness to upper management on project status, risk, issue and impacts, including report outs in weekly Project Office meetings.
  • Collaborates with team members to continuously improve and communicate processes and procedures that affect workflow and minimize risk.


Required Qualifications

  • 9+ years of trust systems experience, recordkeeping experience, or a combination of both

Desired Qualifications

  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Other Desired Qualifications

  • Sales Support experience and/or experience supporting the sales finals presentation process.
  • Proven 401K experience in managing complex projects to completion on time and within budget.
  • Knowledge of trust systems, preferably SEI.
  • Knowledge of WyStar/WySuite systems preferred.
  • Thorough understanding of Retirement plan legal documents and design (individually designed and prototype), ERISA, DOL and IRS regulations in addition knowledge of applicable data privacy practices and laws.
  • Demonstrated experience of trading and wire transfer operations, reconciliations and mutual fund processing.
  • Demonstrated strong organizational skills, with the ability to track multiple projects and issues, set goals and prioritize tasks in a fast paced environment.
  • Proven written and presentation skills, telephone etiquette and professionalism, client service skills and time management proficiency.
  • Proven analytical and problem resolution skills, with an emphasis on details.
  • Self motivated and also able to work in a team environment to ensure common goal of providing exceptional customer service.
  • Demonstrated success consulting, negotiating and managing problems and projects to positive resolution.
  • Ability to work in an environment that changes regularly.
  • 9+ years of relevant industry experience in an institutional retirement services recordkeeping environment.
Job Expectations

  • Ability to travel up to 20% of the time


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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