Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them. By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.
We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*. For more information about TIAA, visit our website
The Institutional Retirement - Financial Consultant (FC) is accountable for asset growth, asset retention, and provides counseling for all participants, new entrants, prospects, beneficiaries and their legal and financial representatives on the complete spectrum of TIAA products and services. This position is a professional level position with multi-pronged career path options after at least 18 months in role. The FC will work a variety of schedules including evenings, early mornings, and weekends. They will work additional hours during peak periods and may travel regularly, including overnight travel.
KEY RESPONSIBILITIES AND DUTIES:
- Provide a broad range of financial consulting/planning services to our individual customers/participants at existing mega and large institutions and/or our k-12 new markets, ensuring asset retention and growth.
- Accountable for making TIAA the primary relationship (first call) for customers in need of distinctive advice, products and services related to achieving their long-term financial goals.
- Sale and delivery of all products and services, potentially including retail mutual funds, annuities, IRAs, 529 and 403b, bank products, life insurance and others.
- Counsel participants on their pension plans, tax deferred annuities and available investment options, educate, recommend and facilitate new purchases and provide authoritative information upon which important personal financial planning decisions are based.
- Develop and maintain strong relationship with Institutional Plan Sponsors
- Conducts Financial Education Seminars
- Participates in benefits fairs and leads plan enrollment seminars in order to increase participation in TIAA products and services
- Interacts with participants and their representatives in-person (in the office and at the institution), by telephone, and by e-mail/written correspondence
- Must comply with all regulatory requirements and remain in good standing with regulatory agencies
- Strong emphasis on services, sales, customer satisfaction and retention objectives.