•Work closely with Contracts and Sales force to manage and process capital equipment orders.
•Manage Wavecard procurement, inventory, order processing and shipment.
•Contribute to program development, team-building activities; streamline processes, system evaluation, performance analysis, training, and core competency assessments.
•Perform account management activities (including, but not limited to all of the below)
•Deduction research claim recovery and resolution
•Processing product returns; including Handpiece Exchange Program
•Management of Trade-In (Return Tracking)
•Vendor managed inventory and allocation
•Order discrepancy claims
•Credit order processing
•Perform order management activities including, but not limited to: Purchase order processing:, telephone, fax and web orders; Price match resolution ; Unavailable product review ; Order cycle interpretation ; Error log research and resolution
•Handle shipping issues including, but not limited to: Proof of delivery verification; Issuing call tags; Expedited shipping requests ; On-Time delivery analysis; Order issues resolution: fines, shortages, overages, damages and late deliveries
•Run reports including, but not limited to: Sales reporting; Inventory reporting
•Field customer/consumer calls including, but not limited to: Answering inbound calls from customers, sales reps and various other internal departments; Case initiation and resolution; Making outbound calls to customers, sales reps and various other internal departments
•Perform product management activities including, but not limited to: CSR must have knowledge of the surgical product lines including Capital Equipment. This knowledge includes product attributes and usage; Participate in post market action
•Wavecard Management including but not limited to: Wavecard Procurement; Maintaining inventory spreadsheet; Wavecard inventory receipt and product storage; Wavecard order processing, distribution and shipment of physical inventory.
Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to firstname.lastname@example.org and let us know the nature of your request and your contact information
alrpo EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Minimum requirements •High School Diploma
•No prior experience required
A little about us:
As the global leader in eye care, Alcon develops and manufactures innovative medicines and devices to serve the full life cycle of eye care needs.