Position Summary:The Integrated Accumulations Consultant will be responsible for managing a book of business and representing the Integrated Accumulations Department for CVS/Caremark when working with the assigned Medical Partners/Vendors. This Consultant, will be responsible for ensuring there is a strong working relationship with the assigned Medical Partners and accountable for all interactions with that vendor. This Consultant will be responsible for overseeing the transactions shared between the Medical Partner and CVS/Caremark to ensure all are successful. When there are transaction errors, this Consultant will be responsible for resolving those errors either internally or with the help of the Medical Partner. In resolving the transaction errors, this Consultant will be required to investigate and research the source of the error and correct it by using the Department’s standard processes and tools. It may also require the Consultant to partner across work streams with other internal resources to ensure the errors are corrected in a timely and efficient manner. This may include representing Integrated Accumulations on cross-functional work teams to resolve specific client issues.
This Consultant will be responsible for meeting operational metrics and providing results for their book of business to the department leadership. Lastly this Consultant will be responsible for implementing service for new clients and/or new Medical Partners. This will require the Consultant to work with cross-functional Implementation teams to setup and configure the sharing of transactions within the project plan timeline.
A successful candidate will possess broad business acumen, strong relationship building and management skills, tenacity to find root cause in any problem, and strong independent work management skills. Outstanding written and oral communication skills are essential, as is the ability to influence across the work streams. A successful candidate will need to be confident working independently, or within a team, in a dynamic and highly complex environment.
· Planning, organizing, directing and tracking all work associated with the assigned book of business.
· Establishing and building strong relationships with the assign Medical Partner such that both sides have a common understanding of the other’s standard processes.
· Ensuring all issues and errors are resolved using the departments’ operating standards and within the standard turn-around times.
· Ensuring operating metrics are met for assigned book of business and opportunities for improvement are identified.
· Implementing new clients and/or Medical Partners as assigned.
· Participation in department-wide initiatives to improve operational efficiency.
· Ongoing participation in department-wide training to ensure standards are understood and applied to assigned book of business.
Required Qualifications:-5+ years of experience managing accounts or book of business within large operational environments
-2+years to use Microsoft Suite of products including Word, PowerPoint, Excel, SharePoint, Visio, Project. etc Preferred Qualifications: Ability to operate in a highly complex matrix, and fast changing environment. This includes a book of business that will not be predictable.
Ability to build a strong partnership with the assigned external Medical Partner.
Work directly with internal partners at all levels (e.g., benefits, testing, account management, etc).
Ability to prioritize work, execute work assignments to ensure deadlines are met, and identify when deliverable's are at risk and escalate to management.
Strong written and oral communication skills to document and share information on specific client situations, errors, or remediation processes.
Support organizational change and look for opportunities for process improvements.
Exceptionally strong attention to details and tenacity to find root cause.
Outstanding analytical and problem solving skills, and experience applying these skills to resolve business and process issues.
Expert collaboration and partnership capabilities.
Ability to build trust and relationships up, down, and outside the organization.
Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and escalating issues effectively to meet deadlines and achieve desired results.
Ability to adhere to the highest ethical standards including honesty, integrity, dedication, and leadership.
Experience with health care, pharmacy benefit management, integrated accumulations, a plus.Education:High School required
Bachelor's Degree preferredBusiness Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
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For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/