Inventory Control Expert - Natick Mall

  • Company: Microsoft
  • Location: Natick, Massachusetts
  • Posted: December 01, 2017
  • Reference ID: 1083141
Come as you are! Do what you love!

This Job is eligible for the following work arrangements: Full-Time

Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

We provide:
•A work environment that is diverse, inclusive, and welcoming of all
•Training that will make you feel empowered to do your best work even if you aren’t a tech expert
•Career opportunities for all of our employees
•Fantastic, comprehensive and competitive benefits for full-time and part-time employees
•Gratitude & recognition for our awesome employees
•Belief that at Microsoft #WeWinAsATeam

Our Inventory Control Experts, also known as ICE, are Microsoft-brand ambassadors who are operationally focused to support the in-store customer experience while protecting the financial and physical assets of Microsoft. This person is focused on all back-of-house operations, primarily focused on shipping/receiving, replenishment, compliance and inventory control.

Key Responsibilities:

Customer Obsession
•Generate customer obsession within our community through your passion and knowledge of everything inventory related
•Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations
•Evangelize product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love

•Consistently meet brand expectations through maintaining sales floor merchandising standards of in-stock product.
•Ability to thrive and be effective in a fast-paced retail environment while providing sales floor assistance based on the needs of the business

Drive for Results
•Takes responsibility in delivering on commitments and seeks positive results that benefit the store, both in the backhouse and on the floor through effective time management
•Execution of Microsoft Compliance Standards

Influencing for Impact
•Continuously maintain subject matter expertise with inventory processes and procedures along with learning through others, self-educating and showcasing product and service offerings
•Lead by example, take pride in your work and enjoy helping and developing others while creating fun environments; Energize people through your passion.

•Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives
•Combines resources and joins efforts with teammates to achieve store and company goals

Required Qualifications:
•1+ year customer service, retail, stockroom, shipping & receiving, or warehouse inventory experience

Preferred Qualifications:
•Experience in high volume retail or warehouse/back-of-house operations/inventory environment
•Experience with shipping and receiving
•Strong verbal & written communication skills and a high-level attention to detail
•Experience in teaching and training around inventory processes
•Flexibility with your schedule as hours will be based on business needs

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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