IS Help Desk Technician I

  • Company: Adecco
  • Location: Smithfield, Rhode Island
  • Posted: November 25, 2016
  • Reference ID: 1946426602
Adecco's Engineering and Technology Service Delivery Center is currently assisting one of our Major Retail clients in the Smithfield, RI area in staffing for several IT Support Technician positions. This is a Full-time Contract position. DO NOT DELAY!! Apply Now - if you meet the qualifications below!! This entry level position requires the prompt technical responses to questions from our client's employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction Job Requirements A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role Prefer 1 to 2 years' experience working in a service oriented call center Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred Must be eligible to work for any employer in the U.S. without sponsorship or corp to corp arrangement Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact Steve Johnson at recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits includingHoliday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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