The IT AS Lead – QEM ETQ/Trackwise
Service Specialist will take a lead role in the development of current and
future solutions for various Quality Processes supported in the ETQ/Trackwise
platform, including NC/CAPA, Audit, Field Actions, EH&S and Complaints.
Caring for the
world, one person at a time inspires and unites the people of Johnson &
Johnson. We embrace research and science – bringing innovative ideas, products
and services to advance the health and well-being of people. Employees of the
Johnson & Johnson Family of Companies work with partners in health care to
touch the lives of over a billion people every day, throughout the world. We
have more than 275 operating companies in more than 60 countries, with more
than 128,700 employees. Our worldwide headquarters is located in New
Brunswick, New Jersey, USA. We are thriving on a diverse company culture,
celebrating the uniqueness of our employees and committed to inclusion. We
are proud to be an equal opportunity employer.
This role will be in the IT
Application Services Quality Research & Development System (QRDS) – Quality
Event Management (QEM) team. The service
specialist will be responsible for the technical management of multiple
projects, including having SCRUM Master responsibilities. They will be
responsible for working with a team of internal and external stakeholders to
clearly identify and deliver technical solutions that meet business objectives
and measurable goals. The service specialist will play a crucial role in
various aspects of the ETQ/Trackwise integration and implementation
activities. As a QEM ETQ/Trackwise
service specialist, they will guide and mentor the project team, including
internal developers and always communicate closely with the rest of the
technology development teams, including keeping stakeholders informed of
technical progress and risks. The service specialist reports directly to QEM ETQ/Trackwise
Global Service Owner.
- Leads the overall delivery of QRDS QEM ETQ/Trackwise
services, ensuring that service performance meets or exceeds established goals/SLAs,
including on-time and on-budget delivery of orders.
- Leads service utilizing specializing in ETQ/Trackwise
based knowledge and skills, while following approved J&J standard policies
and procedures (e.g. SDLC, Agile, IAPP, etc.).
- Understands service demands and captures
customer insights to improve development services throughout delivery, and
delivers continuous improvement recommendations to service owners. May conduct
impact analysis on process/tools coming from new/enhanced services.
- Assists in knowledge transfer to team members
and organizations after successful delivery of the service.
- Performs assessments of customer demand and
partners with order analysts to deliver estimates and quotes for service(s) to
- May plan, select, and schedule approved
vendors to deliver the service. May oversee the work of vendor resources
throughout a project.
- May manage project budgets for the delivery of
the service and be responsible for reporting on service performance to
leadership and customers.
- May develop service improvement plans and/or
run service improvement initiatives.
- Working with solution engineers
and various AS partners, analyze incoming demand, projects and requests for
change, assessing the potential technical solutions and creation of accurate
and complete impact assessments including financial estimates and resource
- Establishes and maintains
constructive working relationships and communication within global teams along
with IT and business leaders/stakeholders.
- May act as a technical Lead and/or
Scrum Master in assigned projects and work with Project Management, Development
and QA teams.
- May be responsible for applicable
AS processes and change requests for managing delivery of projects
from conception to the end of Hypercare in alignment with JNJ policies &
procedures with regard to documentation and testing guidelines as part of the
release management for the platform.
- Actively participate in the Continuous Process
Improvement initiatives in IT AS by striving to look for possible efficiencies,
scalability and/or cost reduction opportunities.
- Resolve business and technical challenges in
order to deliver on time, within budget and with high quality keeping in mind
the end goal of ensuring the realization of business benefits.
compliance and adherence to all regulatory and business requirements.
- Bachelor's degree in Information
Technology, Computer Science or equivalent is preferred
of 3 years of related experience is required
related in systems development and integration is required
of SDLC methodology, 21 CFR Part 11, GxP and CSV frameworks and best
practice models like GAMP are required
of Agile framework and project management is required
in working with global teams and business partners is required
IT and Business Analysis skills/background is required
working in complex IT environments is required
leadership, influencing skills and relationship management
interdependent partnering skills
verbal and written communication skills
to successfully manage multiple issues and/or projects simultaneously
Scrum Master Experience and Certification are preferred
- A broad knowledge of ETQ/Trackwise based
solutions preferred, including leadership and creativity to work within a large
IT service delivery organization to drive business solutions
- Experience with tools such as HP ALM and JIRA
- 10-15% domestic and international travel
United States-Florida-TampaOther Locations
Johnson & Johnson Services Inc. (6090)Job Function