IT Associate (POS Analyst) - Western Kentucky University
Bowling Green , Kentucky
January 03, 2017
Overview: About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.

Description: Job Summary:
This position will support all aspects of Technical Support. This job entails providing software, PC, POS. The candidate will provide technical support for development efforts and manage the POS system.

Qualifications: Communication
  • Excellent verbal and written communications skills.
  • Proven team workgroup skills.
  • Able to address issues and provide detailed information to management for support.

Essential Tasks and Responsibilities:
  • Manage project goals, timelines, and deadlines
  • Communicate all aspects of project to needed parties
  • Maintain an organized approach
  • Implement metrics to evaluate personal and team performance
  • Identify areas to improve upon within team, self and WKU Restaurant Group
  • Implement plans for completion of special projects as determined by various business needs
  • Micros System Liaison with/WKU
  • Hardware troubleshooting and installation
  • Software programming
  • Report gathering and distribution
  • System Manager
    • Hardware familiarization, basic troubleshooting
    • Software Programming when POD associates cannot
    • Report gathering and distribution
    • Maintain relationship w/Corporate IT team
  • ARAMARK Computer & IT Equipment
    • Internal computer systems, email, server(s), and CC terminals general maintenance and upkeep
    • Install, implement, deploy and assist in use
  • Video menu boards maintenance and oversight
  • Kiosk System maintenance and oversight
  • Backup maintenance and compliance

  • Software technical support experience or training.
  • Windows 7 training and/or experience.
  • Supporting the Micros POS system on a daily basis.
  • Great troubleshooting skills.
  • General TCP/IP networking knowledge, and LAN skills.

Required Qualifications
  • Experience in technical problem resolution, integration, support and training. 2 Year technical degree is desired but not required.
  • Experience with Micros POS systems is desired.
  • Candidate should possess experience with Windows 7, TCP/IP, and Web and Network LAN based systems.
  • Good working knowledge of PC Hardware and related peripheral integration required.
  • Experience in supporting a large (greater than 20) user base is required.
  • Experience in Windows operating systems.
  • Past experience with application support and installation is desired.

Education Level
Associates Degree or Experience Equivalent

A little about us:
At Aramark, we believe that each of our employees can play an important role in creating the great experiences that become lasting memories.

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