IT Help Desk Analyst

An IT Help Desk Analyst job in Louisville, KY is available courtesy of Adecco Engineering and Technology. In this role you will provide quality customer service and technical assistance to computer users via telephone and email. You will receive, log, and trouble shoot all IT service requests and provide status updates on problem resolution. The Salary for this position will depend on experience in the field.
Help Desk Analyst job responsibilities include:

Troubleshoot user inquiries regarding computer software or hardware operation to resolve problems.
Maintains records of daily communication transaction, problems, and actions taken and follows up on any unresolved issues.
Provides top quality customer service by assisting employees with problems that occur.
Escalates problems to second level support when needed.
Assists users with password resets.

QUALIFICATIONS:

High school degree or equivalent required.
Professional Certifications such as MCSE, A+, CAN, CNE, HDI, or ITIL preferred.
Prior experience with customer service or IT trouble shooting required.

If you are interested in this IT Help Desk Analyst job in Louisville, KY then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technology go to www.adeccona.com. If you have questions about the position please contact Debbie Ryan at 502.715.4429 or debbie.ryan@adeccona.com.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled




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