Help Desk Tech
Provide business continuance and support our clients computer systems and all business functions as they relate to corporate back-office systems, distribution centers and store POS systems.
1.Troubleshoot (Tier 1) issues related to hardware, software, or networking related to corporate back office systems, desktops, Distribution Center systems and store Point of Sale systems in both Linux and Microsoft environments.
2.Respond to application support calls from our clients store and corporate users to assist them with questions or problems related to corporate back office systems, desktop and Distribution Center systems.
3.Triage incoming calls and dispatch work orders to the appropriate queue.
4.Perform selected adjustments to Customer accounts.
5.Maintain accurate call records of all Call Center activities.
1.CompTia A+, Net+, Linux+. Verified course work in computer hardware, networking and Linux
2.Corporate Training for the STOREnet Point-of-Sale system to include the STOREnet training work book series with on the job training from our clients retail store or Corporate Back Office System on a case by case basis.
3.Understanding of networking is essential
4.Associate Degree preferred.
5.Two to four years applicable experience in a Help Desk or Badcock retail store.
6.Ability to provide support for software applications across a variety of systems on a diverse selection of equipment (PCs, laser printers, dot matrix printers, signature capture devices, thin clients, etc.)
7.Ability to support the Linux LTSP Store computer system and the STOREnet point of sale application.
8.Skilled in Microsoft Office applications, Linux based Open Office applications, command line experience with UNIX or Linux operating systems. Good PC hardware skills.
9.Ability to communicate effectively with management, and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized, and professional manner.
10.Strong customer service, interpersonal skills, analytical, problem solving and decision making abilities.
11.Effective time management skills, the ability to multi-task and the ability to exercise independent judgment and decision making skills.
12.Track-it or Footprints knowledge is a plus.
Hours of Operation: (need to be available for any shift within hours of operation; initially starts working both weekend days, once fully trained, falls into rotation)
Monday-Friday: 8am-8pm (8-5, 9-6, 11-8)
Saturday: 9am-7pm (9-6, 10-7)
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.