IT Helpdesk Technician
, California
November 19, 2017

• Deliver service and support to end-users via ticketing queue. • Gathers user information to determine the issue by evaluating and analyzing symptoms and resolve or escalate. • Install and configure computer systems • Software updates on user's desktops/laptops • Diagnose hardware/software issues and solving technical problems • Responsible for support of all MS Windows based computer systems, troubleshooting of wired and wireless network devices, Audio/Visual systems, telephone systems, mobile devices, access control systems, and select enterprise applications. • Responsible and accountable for providing local and remote technology support via phone, email, and in-person interactions • Supports and trains end-users on a variety of different hardware and software technologies • Monitor and maintain computer systems and networks within the organization in a technical support role. • Minimize the impact of hardware and software issues on user's terminals as well as mobile devices throughout the company • Must be a self-starter and work under minimum supervision • Ability to work on multiple projects simultaneously while adhering to deadlines.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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