IT Helpdesk Technician - Birmingham
Our Client is a privately held, Natural Resources, Mining and Real Estate Development firm. They believe that every employee is part of their family - and many of the employees have more than 25+ years of tenure with the company. They are committed first and foremost to their talented workforce.
The Helpdesk/Support Services position is located in the corporate office in beautiful Liberty Park. Competitive salary and affordable benefits!
Company Division: MISTechnical Services
Location: Birmingham, AL
The position of Helpdesk/Support Services Specialist functions as the single point of contact for all information technology issues including software, hardware and networking. Responsibilities include supporting company users via phone, remote computer session or at the desktop level.
Provides telephone, in-person and online support to end-users. Identifies, diagnoses, and resolves technical problems, facilitates problem escalation and solution tracking.
Understands basic networking concepts, including cabling, wireless LAN schemes and connects client's to network switches and routers.
Notifies appropriate personnel of any problems not immediately resolved including co-workers, and updating management when appropriate.
Loads appropriate software packages such as operating systems, networking components and office applications.
Provides updates, status and completion information to manager and/or client's, via voice mail, e-mail or in-person communication.
Skilled in basic technical deductive problem solving.
Ability to manage difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
Demonstrates professional communication skills; able to speak clearly and persuasively in positive or negative situations.
Focus on quality and ways to improve and promote quality and demonstrates accuracy and thoroughness.
Skilled at organizing prioritizes and planning work activities, uses time efficiently and develops realistic action plans.
Minimum one to two years of Helpdesk experience including strong knowledge of basic software and hardware troubleshooting.
Proficient in the operation and functionality of Microsoft Windows operating systems and Microsoft Office applications.
Equal Opportunity Employment Company
Dedicated to a policy of non-discrimination in employment on any basis; including race, creed, color, age, sex, religion, national origin or disability.
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