IT Infrastructure Associate
Plymouth , Minnesota
November 22, 2017

The Global Business & Technology Solutions organization is looking to fill a vacancy within the Infrastructure Server Support team. The successful candidate will interface with multiple disciplines, including Problem and Change Management, Platform Engineering, Network Operations, Storage Operations, Infrastructure Application support, Relationship Managers, Service Providers, vendors, and various business contacts, in support of domestic and international locations and datacenters. The primary responsibilities include:

  • Provide onsite and remote Microsoft Windows Server Hardware and OSI support for 7x24 mission critical environments
  • Provide primary support for Microsoft File, Print, and DFS servers for both domestic and international locations
  • Receive, rack, stack, install (& decommission) equipment. Facilitate power, cable, network & storage connectivity for new systems
  • Maintain hardware inventories & perform routine maintenance support activities
  • Interact with internal groups and vendor support staff to troubleshoot problems and perform root cause analysis as required
  • Assist with MS Security patching, infrastructure application deployments and compliance activities
  • Build, install, configure, maintain, troubleshoot & support Microsoft Windows Servers
  • Provide directed ‘hands-on’ support for other technologies including Unix servers, NAS & storage devices, Network & Telecom equipment
  • Adhere to standard operating procedures and protocols
  • Follow enterprise change and problem management procedures
  • Participate in Disaster Recovery infrastructure planning, building, and testing
  • Create and maintain automated utilities and processes including server build automation and customer facing request systems
  • Support on and off premise cloud offerings
  • Work independently as needed
  • Some travel may be required

A little about us:
Our support of the military includes providing civilian employment opportunities to transitioning service members and military spouses.

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