IT Lead -Service Specialist , Collaboration

  • Company: Johnson & Johnson
  • Location: Piscataway Township, New Jersey
  • Posted: March 01, 2017
  • Reference ID: 4842161223-en-us

Johnson & Johnson is currently recruiting for an IT Lead – Service Specialist - Collaboration for Application Services ETCS to be located in Piscataway, NJ.  The Service Specialist is accountable for delivery of collaboration services and ensuring customer requirements are met as per agreed service levels.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
The IT Lead, Service Specialist is responsible for:

Delivery of collaboration services (e.g., intranet portal development, enterprise search application development, Yammer, Skype for Business)
End to end delivery of services (design, engineering, deployment, and operations)
Ensures quality and timely delivery of service  
Service lifecycle and roadmap and continuous improvement plans
Determines functionality roadmap and milestones for the provided service
Service creation/service decommission
Vendor management – aligning with procurement for managed services partners
Accountable for the service delivery metrics realization for particular service line
Overall service performance management with KPIs for service delivery, service quality, and costs
SLA management
Oversee incident, service request, problem management execution
Vendor performance management

A Bachelor’s degree or equivalent years of experience is required.  A bachelor’s degree in IT is preferred. 
A minimum of 5 years of broad IT experience in web and internet technologies (preferably in a large global organization) or combined business and IT experience is required.
Hands on experience with SharePoint and SharePoint Online is required.
Previous implementation experience with Office 365, Skype, Yammer, and other Cloud Enterprise Solutions is preferred
Broad technical delivery experience is preferred.
First level Scrum Master certification (CSM, PSM I) is preferred
Experience playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory is preferred
Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency is required
Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.) is preferred.
Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.  is preferred
Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games is preferred
Previous experience as a team lead is highly preferred
Excellent communication and mentoring skills is required
Experience working in the healthcare technology industry is preferred

Primary Location
United States-New Jersey-Piscataway
Johnson & Johnson Services Inc. (6090)
Job Function

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