Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
With $70.1 billion in 2015 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 250 Johnson & Johnson operating companies employ approximately 127,000 people in 60 countries throughout the world.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
The Service Specialist – SFE – Field Service, will have Regional responsibility for the delivery and operation of initiatives in support of our Sales Organizations. This position is for high performing, driven individuals with a deep sense of intellectual curiosity and complex problem solving on a global scale. The resource will need to thoroughly understand the selling and field service processes and underlying systems (e.g. - Salesforce.com). This role requires a combination of business process and technology expertise. This role will report directly to the Regional Service Owner.
Service and Repair is a globally regulated process which has complex interfaces across the regions as well as some fiscal, legal and commercial variation. It tightly links and must seamlessly interact with intake and complaint handling solutions as well as be accessible by 3rd parties servicing on behalf of J&J. It is a regulated process and will interact with several ERP and 3rd party systems.
The Service Specialist will provide day to day leadership for the Agile scrum teams, provide guidance and be a first point of escalation for the scrum master, and have exposure to senior leaders for status and remediation. This person will work with ancillary systems’ leadership, develop integration schedules and ensure integrations can be delivered in a timely manner. A key part of this role will be to develop deep domain and data knowledge in this space