Information Technology Manager The successful candidate will also directly interface with our external customers to provide support and management of the technical solutions of their UNIX/Linux and Windows based environments. This individual must enjoy a fast-paced team environment. They must work well under pressure, have a tenacity for problem resolution, a passion for customer service, and a strong work ethic. Position responsibilities will include: • Implements and maintains policies and goals that support the organization's IT needs • Ensures computer equipment, hardware, and software are updated to meet organizational needs • Manage technical solutions for customers. • Define and analyze technical issues. • Resolve technical customer support issues. • Serve as liaison between support and development teams. • Implement and test code fixes to resolve urgent customer issues • Perform duties assigned by management. Ideal candidates will have: • Prior IT Management experience • Understanding of desktop/application and server virtualization technologies. • Experience with remote desktop connections in a virtual infrastructure. • VMWare and Citrix back-end experience. • Strong aptitude for computer technology, tools, and solutions. • Experience working with UNIX/Linux and Microsoft Windows. • Prior ThinClient experience helpful • Ability to apply critical thinking and empirical evidence to solve problems. • Network protocol understanding troubleshooting skills. • Ability to develop simple scripts to adapt product behavior to specific needs. • Ability to clarify and assimilate information coming from different sources. • Strong written and verbal communication skills in English. • Ability to work well with peers and managers.