Kellogg Business Services Company seeks an IT Operations Analyst - Finance & Analytics in Battle Creek, Michigan.
Summary of Duties
Utilize analytical and technical experience with Salesforce.com; cloud-based Software as a Service (SaaS) applications; Relational Database Management Systems such as SQL Server; formal project management methodologies or IT Operations methodologies (i.e. ITIL, Agile); and Finance and/or Analytics applications, specifically Hyperion, Business Objects SPSS, SAS and Tableau to provide business process analysis for finance information technology enterprise resource applications and integration projects.
Understand business requirements by conducting, researching and analyzing organizational and business processes studies and utilize the results to design optimal finance business process information technology systems and procedures and to identify and mitigate risks and implement solutions.
Lead short-time project planning efforts; participate in and contribute to technical designs providing impacts to existing systems; and develop test cases and conduct testing to ensure business requirements are met.
Monitor production, outputs and services to ensure that service level agreements and other quality metrics are met; ensure performance meets the present and future needs of the business; and recommend and implement changes and enhancements for improved systems availability, reliability and performance.
Participate in vendor management including working with vendors to resolve problems and monitor services provided by vendors to ensure service levels meet requirements.
Escalate/communicate issues when necessary.
Develop checklists and scripts for resolving routine problems.
Coach team members with less experience.
Stay current on industry trends.
Minimum of five years of IT Operations, Business Analysis, Analytics or related experience required.
Please apply to Kellogg Business Services Company, a division of Kellogg Company, at www.kelloggcareers.com . Ref # INF000816
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