IT Process Engineer
Location:
Austin , Texas
Posted:
August 26, 2017
Reference:
111907342
Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description
The Visa Corporate IT group has embarked
on a major transformation journey. We will not follow the 'traditional' IT
playbook of simply purchasing off the shelf solutions and stitching them
together. We are transforming ourselves into a true engineering organization
where we put customer experience first, create highly leveraged (and loved)
platforms with a heavy emphasis on operational excellence such as ensuring our
platforms and services are unbreakable. Where we choose to continue with
packaged software we will invent our way around their limitations such as poor
UI or scale.
The Customer Experience (CX) team within Corporate IT
believes that great design and efficient processes have the ability to engage
and inspire users and we strive to rethink and redefine how users interact with
our corporate applications and products.
We are a team of creative and collaborative strategic thinkers, and
conceptual problem solvers who make every decision an informed one. We value precision coupled with a "get it done" mindset, and look for proven skills over big egos. If you are obsessed with the customer experience, and attacking complex processes, this is the team for you!
At Visa, we have an exciting opportunity for an experienced, hands-on IT Process Engineer with a
passion for precision, curiosity, quality, efficiency and driving process- improvements that will delight and inspire internal customers. Our environment is ever changing and requires an engineer who is flexible and motivated and can collaborate across cross-functional groups and locations.

Responsibilities:

  • Lead simple and complex
    process re-engineering projects that span across multiple functions and
    organizations
  • Work with process owners and
    stakeholders to re-engineer processes to be simple, nimble, repeatable,
    measurable, achievable and continuously improved
  • Eliminate complexity in
    Technology's ability to deliver services, while meeting Service Level
    Agreements
  • Identify areas of improvement
    within Corporate IT processes using metrics, Lean, Six Sigma, Kaizen, or
    similar techniques and deliver improvements in process, tools, quality of
    adoption and customer experience
  • Suggest comprehensive metrics
    that can be actionable and that promote positive behavioral changes; Baseline,
    improve, and then re-measure success
  • Manage relationships with
    other process management teams to provide a consistent delivery framework
  • Work with requirements,
    documentation and training teams so processes are fully documented and process
    users are fully trained in their use
  • Evangelize the virtues of IT
    process management and foster collaboration
  • Represent the CX team and be a strong, vocal
    customer/user advocate
  • Be an agent for change
  • Work independently to research subject matter,
    and interact with other departments and organizations across Visa to obtain and
    exchange information
  • Create and maintain project plans
  • Communicate status of projects to team members,
    customers, and departmental management
  • Multi-task and prioritize a moderate amount of
    concurrent assignments


Qualifications

  • Bachelor's degree in Business Administration or
    Information Technology preferred

  • Lean or Green
    Belt Six Sigma certification, Black Belt preferred
  • 12+ years of experience with IT
    process re-engineering projects
  • Simplifier, able to break-down
    ambiguous or complex processes into manageable and actionable chunks and
    demonstrate progress
  • Collaborative and flexible, able
    to draw together and work with cross-functional and geographically dispersed
    teams
  • Curious and creative, able to
    push boundaries, ask "why?" and "why not?", and is tenacious with
    problem-solving
  • Strong verbal and written
    communication skills as well as listening skills
  • High level understanding of
    User Experience and Design Thinking principals, tools and techniques
  • Self-driven, able to work independently
  • Strong customer service, analytical, and research skills required
  • Must have a passion for championing customer experience
  • Proficiency with Microsoft Office products for Windows including Word, Excel, SharePoint and Visio
  • HFI & CSPO certifications are a plus
  • Process documentation samples and prior improvement project examples are required


Additional Information
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.

A little about us:
As a global company at the forefront of the electronic payments industry, Visa is a dynamic organization.

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