TEKsystems is seeking an IT Service Desk Specialist to join a team in Wichita, KS.
Roles, Responsibilities and Expectations
Ensure customers receive immediate and high quality customer service:
Receives IT related customer requests via phone calls, emails, voice mails and personal visits
Registers all requests through a call tracking tool
Performs first responder duties:
Utilizes previous experiences & knowledge tools to complete requests
As needed, escalates requests to 2nd level specialists or team leads and provides required information to ensure efficient transition
Escalates all other incident types to appropriate parties:
Gathers required information to ensure efficient transition to 2nd level specialists, IT Businesses or Product owners
Manages the communication of request status to the customers
Ensures requests are properly closed and resolution details are clearly documented
The Service Desk is a 24/7 operation. Interested parties must be willing to work 1st, 2nd or 3rd shifts (weekend, on-call and Holiday coverage requirements as well).
One Year experience in customer service delivery environment
Some experience in a computer services environment
Excellent customer service and phone skills
Excellent communication and organizational skills
Rational and organized approach to problem solving & performing research
Associated degree in MIS/CIS related field or equivalent work experience (preferred)
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.