IT Service Technician
Location:
Cockeysville , Maryland
Posted:
November 22, 2017
Reference:
6175603
This person will get 30 maybe 40 calls dependent upon volume per day. Some will come from a self service portal, some phone calls. Your day will start with a combination of resolving both tickets.

These are examples of the most common calls and or tickets, RSA tokens expires, VPN connectivity, Computer is slow because they put family photos on the device, the computer freezes.

Overall this person has to have solid IT troubleshooting skills and a good understanding of multiple technology's like Windows, O365, Skype, Active Directory to name a few. Someone who's good at "root-cause" analysis will do well in this role.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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