It Support Analyst
Posted: December 08, 2016
Reference ID: 193685976
IT Support Analyst job in Santa Fe Springs, CA is available courtesy of Adecco Engineering and Technical. This position will provide ongoing support, develop and conduct testing for applications, document business processes, conduct training of end users and resolve problems with current ERP and new ERP applications.
Responsible for the training and ongoing support of numerous applications and tools used by company.
Assists Business System Analyst in the following areas:
Works with functional business area to build Business Cases for ERP enhanced applications.
Documents requirement specifications for enhancements, upgrades and remaining Legacy functions according to standard templates. Assists with the documentation of the requirements and procedures.
Participates in cross-functional team meetings to develop and implement business solutions and optimize operations.
Conducts impact analysis of ERP products, systems, upgrades and changes for department/functional areas and evaluates systems and business processes.
Proposes interim work-around and software enhancements.
Ensures understanding of the business functions and processes needed and documents those processes
Coordinates gathering and investigation of requirements for Legacy modules as well as information that is entered into Legacy. Participates in developing a strategy to migrate to new ERP or new ERP modules.
Documents upgrades and enhancements for various sections of the ERP system. This involves using interviews, document analysis, focus groups, surveys, site visits, business process descriptions and standard workflow analysis.
Maintains specific configuration settings and documentation for all ERP modules.
Troubleshoots automated system problems and issues encountered by users relating to populating data fields and data reporting. Reviews all Help Tickets related to ERP support team and resolves and/or escalate to proper channel.
Participates in Change Request process to approve, document, test and certify all changes to the ERP system.
Reviews, revises, recommends, and documents new business processes, procedures and set ups.
Responds to questions about ERP and Legacy software integrations.
Provides functional application support in a 24/7 environment for all custom and package application modules in a production environment and during enhancement and upgrade projects as assigned.
Bachelor's Degree in Computer Science, Business Administration with MIS concentration
Familiar with ERP modules including new implementations, upgrades and operations and maintenance.
Basic knowledge and experience in enterprise accounting
Experience gathering and documenting system requirements and documenting system.
Experience with enterprise wide system implementation, integration, interfaces and data conversion.
Experience conducting quality assurance (QA) and quality control (QC) testing of software.
Knowledge of data conversion processes.
If you are interested in this IT Support Analyst job in Santa Fe Springs, CA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical go to www.adeccousa.com. If you have questions about the position please contact Sunetra Sen at firstname.lastname@example.org or at 949-864-2363.
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