Major ResponsibilitiesUnderstand the fundamentals of how an accounting/legal firm operates to ensure support levels match expectations.Provide superior quality and service to all firm technology users. Respond promptly and courteously.Prioritize requests. Identify timely and accurate solutions to technical issues.Provide expert help desk support (remote and on-site) hardware, software, and office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices.Remote access solution implementation and support: VPN, Terminal Services.Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.Document all support activities in ticket tracking database.
Inventory management of technology assets.
Image workstations and assist in installation of PC hardware and software applications in accordance with firm standards.Deployment and migration of computers.
Ability to work on and successfully complete multiple projects at the same time.
At least three years of relevant technology experience in related technical environment preferred.
Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems.
Strong PC and software product skills (Windows 7/10 operating systems, Microsoft Outlook/Office 2016/ Exchange)
Self-motivated to research resolutions to technical issues independently and with limited guidance
Drive to research and learn new technologies.
Required Professional Background / Skills
Bachelors degree in Computer Science or related degree required.
CompTIA A+ certification a plus
3+ years of experience in a Help Desk, System Admin, or Desktop Support role
Knowledge of Active Directory administration
Familiarity with Office 365
Typical office hours of 8:00am- 5:00pm.
Available for on-call coverage during evenings, weekends, and holidays.
Ability to work extra hours, different hours, or staggered hours as determined by the workload and expectations especially between February and April each year.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email email@example.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.