Team is responsible for receiving, resolving, escalating and monitoring customer issues/requests. This position serves as the first line of support (Tier 1) to end users network, desktop, and enterprise applications. Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, telephony and paging systems, personal computers and mobile devices. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages.
Notes from Manager:
-Call Volume Average: 35-65 calls a day
-Good Microsoft Office/Windows knowledge
-Windows 10 is a plus
-Mac Knowledge is a plus (even for personal use)
-Mobile Device Support
-Customer Service Experience
-Technical Service Desk experience
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email email@example.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.