IT Technician
Location:
Bluffton , South Carolina
Posted:
November 20, 2017
Reference:
01120-9500898442

-Utilizing excellent customer service skills to support end users on a variety of technical computer-related issues, including software and hardware failures. Identifies, researches, and resolves technical problems. Respond to Help Desk tickets, telephone calls and email requests for technical support. Document, track, monitor and escalate as needed the problem to ensure a timely resolution. Test software updates to ensure functionality; write instructions and deploy to end users; follow up to troubleshoot issues with upgrades. -Provide hardware support to staff by setting up and testing new laptops and desktops; create and store functional computer images to ensure consistency in equipment set up. Coordinate the repair of hardware or peripherals with outside vendors. Coordinate and oversee computer equipment change out activities as required. -Ensure all users are properly setup/removed as required from Clark Nuber systems. Working with user accounts in Active Directory. Set up network, email, telephone, voicemail, and application accounts. Establish user directories. -Ensure all licenses are maintained and are properly tracked. -Evaluate and purchase all user hardware for the firm (laptops, desktops, but not servers). Maintain hardware inventory; including updating ownership, security keys, and asset tags. -Monitor and maintain copiers and printers including requesting service. Set up newly purchased printers. -Maintain and set up conference rooms to ensure IT and Audio/Video equipment operates properly. -Provide new user orientation to acclimate new employees to the use of the computer system and network. -Responsible for quarterly maintenance of operations documentation that supports job functions performed. -Complete special projects and other duties as assigned by the Senior Director of IT/CIO to support the needs of the organization.


A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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