Information Technology - Jr. Help Desk Analyst

  • Company: Hospital Corporation of America
  • Location: Richmond, Virginia
  • Posted: December 21, 2017
  • Reference ID: 08648-142917
Parallon Business Performance Group has the following opportunity available with the Richmond Shared Services Center located in The Boulders Office Park, 7300 Beaufont Springs Drive, at the Boulders VIII Richmond, VA. 23225.

Information Technology - Jr. Help Desk Analyst

Duties include but are not limited to:

  • Provide technical phone support to internal and external users
  • Enter all problems/requests into helpdesk tracking application, resolve or escalate when appropriate
  • Follow up on existing work orders to ensure timely resolution
  • Identify, analyze, and coordinate resolution to problem trends received at the helpdesk
  • Actively interacts with development and other departments for RPAS needs
  • Self-Manages assigned projects

We offer a convenient location, free parking, training support, competitive compensation, and excellent benefits that include several insurance packages to choose from, paid time off for vacation, sick leave and holidays, company matching 401K.
  • High school diploma or GED
  • Associate's or Bachelor's Degree Preferred
  • Two (2) years helpdesk and PC maintenance experience
  • Call Center experience a plus
  • Experience with Active Directory
  • Familiar with SSCM
  • Experience with ticketing system

Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the areas of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification, and health information management.

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