Junior Network Engineer
Location:
Troy , Michigan
Posted:
October 22, 2017
Reference:
626894
Junior Network Engineer
U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.
POSITION DESCRIPTION
The Junior Network Engineer will be supporting the day-to-day operations of USMM and its associated companies, national leaders in the home health care field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for the customization, documentation, implementation, customization, and support of robust, secure, and scalable telecom and network solutions to support a dynamic business environment
  • Performs a wide variety of evaluation, maintenance, installation, and training tasks to ensure the computer network performance meets company and user satisfaction
  • Manages assigned projects and program components to deliver services in accordance with established objectives and leads or assists in new projects, including writing requirements, builds, and operational documentation
  • Support Cisco UCCX, Cisco Agent Desktop, UCS servers, CUCM, Unity Connection, and SIP Gateways
  • Manages existing Cisco and Juniper based routing and switching including WAN, LAN, and telecom
  • Supports Cisco or other enterprise class network security, including ASA firewalls, VPN, web filters, etc.
  • Supports MPLS network and SIP and POT telecom services for our 40 locations
  • Works with end users to resolve tickets in a timely manner regarding any of the above services and technologies
  • Proven ability to monitor, troubleshoot, and repair network and telecom infrastructure and to escalate/communicate issues to management or vendors as needed
  • Occasional travel and working after hours and weekends will be required
  • Participates in on call in rotation with the rest of the team
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE
  • Bachelor's degree or equivalent experience
  • Familiarity with UCCX, CUCM, Unity Connection, Cisco UCS
  • Experience supporting network infrastructure using Cisco and Juniper products
  • Ability to establish/maintain effective work relationships with all levels of personnel both internally and externally including end-users, management, different business units, and vendors
  • Passion for details, well organized, fine soft skills, and effective communication skills
  • Ability to independently assess and prioritize tasks, incidents, and emergencies in an agile environment
  • Willing to learn and work with new technologies
  • Must hold a valid driver's license with no restrictions and possess reliable transportation
PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE
  • Vendor certifications, e.g. Cisco CCNA, CCVP, JNCIA, etc.
  • Healthcare industry experience

A little about us:
Our mission is to provide high quality, compassionate and cost-effective care to our patients through clinical leadership, outcomes management and maintaining an ethical workplace.

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