Junior Network Engineer
Troy , Michigan
November 24, 2017
Junior Network Engineer
U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and homebound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.
The Junior Network Engineer will be supporting the day-to-day operations of USMM and its associated companies, national leaders in the home healthcare field.
  • Responsible for the customization, documentation, implementation, customization, and support of robust, secure, and scalable telecom and network solutions to support a dynamic business environment
  • Performs a wide variety of evaluation, maintenance, installation, and training tasks to ensure the computer network performance meets company and user satisfaction
  • Manage assigned projects and program components to deliver services in accordance with established objectives and lead or assist in new projects, including writing requirements, builds, and operational documentation
  • Supports Cisco UCCX, Cisco Agent Desktop, UCS servers, CUCM, Unity Connection, and SIP Gateways
  • Manages existing Cisco and Juniper based routing and switching including WAN, LAN, and telecom
  • Support Cisco or other enterprise class network security, including ASA firewalls, VPN, web filters, etc.
  • Support MPLS network and SIP and POT telecom services for our over 40 locations
  • Work with end users to resolve tickets in timely manner regarding any of the above services and technologies
  • Proven ability to monitor, troubleshoot, and repair network and telecom infrastructure and to escalate/communicate issues to management or vendors as needed
  • Occasional travel and working after hours and weekend will be required
  • Participate in on call in rotation with the rest of the team
  • Bachelor's degree or equivalent experience
  • Familiarity with UCCX, CUCM, Unity Connection, Cisco UCS
  • Experience supporting network infrastructure using Cisco and Juniper products
  • Ability to establish/maintain effective work relationships with all levels of personnel both internally and externally including end-users, management, different business units, and vendors
  • Passion for details, well organized, fine soft skills, and effective communication skills
  • Ability to independently assed and prioritize task, incidents, and emergencies in an agile environment
  • Willing to learn and work with new technologies
  • Must hold a valid driver's license with no restrictions and possess reliable transportation
  • Vendor certifications, e.g. Cisco CCNA, CCVP, JNCIA, etc.
  • Healthcare industry experience

A little about us:
Our mission is to provide high quality, compassionate and cost-effective care to our patients through clinical leadership, outcomes management and maintaining an ethical workplace.

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