KYC QA Lead- Melville

  • Company: Capital One
  • Location: Melville, New York
  • Posted: November 11, 2016
  • Reference ID: R14263
Melville 1 (22567), United States of America, Melville, New York

KYC QA Lead- Melville

Job Description

Commercial KYC QA Lead

Locations: Melville

Internal Level: Principal Associate

The Commercial Operations team supports our clients and client bankers to set up relationships and provide ongoing servicing support. 

The Commercial Know your Customer (KYC) Quality Assurance (QA) Lead is responsible for ensuring that the Commercial Bank meets Anti-Money Laundering (AML) rules as dictated by regulations.  Associates will have strong knowledge of AML and KYC programs, regulations, standards and compliance requirements, as well as, corporate/legal formation documentation and structures.   They will review cases from the Fulfillment team to assure procedures are followed and that requirements are met and escalate cases to business risk office as needed.  In addition, the KYC QA Lead will consult on complex cases to leverage their knowledge and assist Fulfillment.  Associates will partner with Fulfillment to address findings, assure corrections are completed, and identify gaps in procedures or process improvements that could prevent issues prospectively. 

The Person

We are seeking an individual who has strong attention to detail, keen problem solving skills, and communicates effectively with both external and internal customers.  In addition, this person should be eager to understand Commercial Banking and AML requirements.  The candidate should have the ability to engage in interactive dialogue with process partners through active listening.  He/she approaches problems logically and with good judgment to ensure the appropriate outcome.  The individual can make appropriate decisions on behalf of regulations and the customer.  Effectively prioritize work to ensure efficiency and conducts research as needed.  As a start-up team, the ideal candidate will also be open to change, share ideas with the team and leaders, listen to ideas from teammates, and assure processes and procedures are accurate.


  • Determine KYC requirements for clients based on type of structure and relationship
  • Assist with workflow coordination
  • Assess cases for completeness, accuracy and adherence to KYC procedures
  • Identify and document findings.  Communicate results to Fulfillment Manager.  Ensure resolution, document and re-review case for completeness.
  • Send case to Front Line for approval and closure.
  • Partner with Fulfillment Manager and AML Advisory team on escalations and red flags.
  • Follow policies and procedures to assure consistent adherence to requirements
  • Identify process improvements
  • Share best practices with teammates
  • Cross-train on various lines of business to flex in cases of high volume or tight timelines and to back up teammates
  • Teamwork, communication, judgement and positive demeanor are a must

Basic Qualifications:

  • Bachelors degree or military experience
  • At least 2 years of experience working in Operations driven by regulatory requirements
  • At least 2 years of experience servicing clients
  • Proficient in Microsoft Office

Preferred Qualifications:

  • At least 1 year of experience in Commercial Banking
  • At least 2 years of experience working with AML/KYC
  • At least 1 year of experience working with Audit
  • At least 1 year of experience working with Compliance
  • At least 1 year of experience working with Legal
  • At least 1 year of experience working with Risk

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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