The purpose of this role is to provide tactical operations support involving order entry, appointment scheduling, and track and trace support. The nature of the work is proactive and must be able to alert key stakeholders on potential service gaps. This role is responsible for customer appointment setting and scheduling to insure customer RAD expectations and/or KPI's are met.
Scope: Effectively prioritize and schedule approximately 50 shipments per day in a manner that meets on time pick up, delivery, maintain hours of service requirements, and accountable to key brokerage SOPS and EDI processes. Participate and support with track and trace for customers as required. Accountabilities:
Scope of Interactions:
- Timely order entry and customer delivery appointment scheduling
- Carrier compliance to track & trace check calls
- Carrier compliance to defined EDI processes
- Proactive shipment tracking and customer alerts for known anticipated service gaps
- Participate in on-call, after hours and weekend duties as determined based on business needs
Qualifications/Requirements Key Skills / Experiences:
- 70% External - New and existing customers and asset based carriers
- 30% Internal - Collaboration with business development, account management, and leadership team
- Ability to effectively communicate with customers, OTR drivers and dispatchers in a professional and constructive manner.
- Strong passion for customer service and logistics excellence
- Ability to learn and update brokerage transportation management system
- Ability to effectively interact and build a favorable business relationship with all carriers and customers
- Willing and able to assist with load coverage and account management duties
- Ability to operate and flourish in a fast paced business start up
- Strong team player and committed to teamwork in all situations
- Willingness to embrace change and all other assigned duties for the greater good of the team.
Not Eligible for Relocation
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