& Johnson’s Cardiovascular & Specialty Solutions (CSS) Group
within Medical Devices is recruiting for a Lead Analyst, Order Management to be
located in Irvine, CA, which is our CSS headquarters. The CSS Group serves
a diverse base of customers in Ear, Nose and Throat (ENT), Infection
Prevention, Electrophysiology (EP), Surgical and Non-Surgical Aesthetics,
Sedation and Reprocessing.
The Lead Analyst Order Management
is a liaison between Mentor, the 3 party outsourced customer
service team and customers. This individual will demonstrate detailed
understanding of the business in support of commercial objectives and
programing, exhibiting business analysis skills to define, document, and drive efficiencies in business processes and supporting systems.
This individual demonstrates the
following behaviors in their role: functions independently on a
day-to-day basis; proactively seeks and delivers resolution to business issues;
assumes leadership roles on teams and projects within and across
ESSENTIAL DUTIES AND
limited supervision and in accordance with all applicable federal, state and
local laws/regulations and Corporate Johnson & Johnson, procedures and
guidelines, this position:
- Act as liaison between Mentor and outsourced 3 party
customer service function for oversight management, issue escalation, and
process improvement. The Lead Analyst Order Management reviews and
releases order holds, manages escalations, and serves as an expert on Mentor
business, order processes, and customer issues.
- The Lead Analyst Order Management will research, troubleshoot and
solve problems of broad complexity and must have the ability to make decisions
while understanding the impact of actions, processes and problems across the
department, and organization.
- This individual will work with internal departments to develop,
create, run reports and perform trend analysis as needed
a continuous improvement mindset and conduct process optimization /
re-engineering as required.
knowledge of applicable HCC, Legal and SOX requirements through updating
policies and liaison with appropriate experts/leaders within J&J.
- This individual may be responsible for relationship management,
presentations, leading conference calls and meetings.
goals & objectives and personal development plans. Performs other related
duties and takes on additional projects as required.
ongoing development and implementation
of Commercial deployment strategies
for ensuring personal and company compliance with all federal, state, local and
company regulations, policies, and procedures
evaluate and integrate business processes and procedures; apply creative
thinking in the use of case management systems and development of business
processes; write logical, comprehensive, concise reports and correspondence;
communicate effectively orally and in writing to management and team members.
other duties assigned and can take on additional projects as required.
degree in Business, Finance, Sales & Marketing, Contracting or related
field is required.
minimum of 6 years of business experience required
minimum of 3 years of progressive experience in Customer Service / Sales &
Marketing Support required
in the medical device industry or an FDA/highly regulated industry required
collaboration and team experience in a matrix organization supporting
customers/field is required
with order management activities with understanding of healthcare environment preferred
computer skills and knowledge of various programs such as Microsoft Office is
with JDE or equivalent ERP system preferred
strong analytical skills are required
to work independently with minimal supervision is required
verbal and written communication skills is required
to work in a complex matrix team environment is required
domestic travel up to 15% of the time
Biosense Webster Inc. (6010)Job Function