Lead Customer Service/Pharmacy Tech
Portland , Oregon
November 12, 2016
Adecco is currently looking to fill 2 Lead Customer Service/Pharmacy Techs.


Primary Responsibility

The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers. Patient Assistance Programs via application process for needy indigent or low income persons.

Specific Duties, Activities and

Recover drugs that are administered or dispensed to indigent patients without third party prescription coverage
Build relationships with and act as liaison to physicians, patients and pharmaceutical companies regarding program systems and processes
Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
Routinely visit key contacts within the health system to ensure high level of service and assist in program participation
Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
Answer pharmacyâ??s questions regarding day-to-day operational issues, product/vendor information
Manage and process applications to pharmaceutical manufacturersâ?? Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third party coverage
Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral
Extensive patient education/counseling to determine eligibility for assistance
Identify and resolve rejected applications, including accessing comparable drug regimen
Refer patients that do not qualify for programs to other outside assistance. I.e. local charities
Manage drug recovery application process
Monitor and track value of drugs recovered for billing and reporting processes
Maintain security and confidentiality of patient information


Education (or Equivalent) Requirements
Pharmacy Technician certification strongly preferred; 5 -?? 7 years of work experience in customer service, pharmacy operations, sales or purchasing exposure or in an administrative capacity

Knowledge/Skills Requirements

Above average organizational skills
Strong analytical skills
Must be self-motivated and have the ability to understand and follow instructions
Strong Microsoft Office skills (Excel, Word, Outlook)
Strong written and verbal communication
Able to work independently and solve problems on behalf of Cardinal and the customer
Must be able to prioritize work to maximize job effectiveness
Excellent interpersonal skills
Strong ability to work under pressure and meet deadlines
Must be detail oriented with strong follow-up skills
Strong telephone presence/etiquette
Better than average laymanâ??s knowledge of various medications, medication classes, medical ailments and standard treatments
Must have knowledge of hospital and clinic operations
Experience working in a high volume, dynamic (changing) environment is necessary
Must have experience working with the public in a healthcare environment
Experience with low-income/special needs public is preferred
Experience with social programs and/or charitable organization is helpful

Position Requirements
Reports to eRecovery Regional Consultant

Physical/Mental Requirements

Frequent walking and standing is necessary. Ability to sit at a computer workstation for extended periods is necessary as job duties involve a high volume of writing, typing/data-entry. Frequent verbal communication via telephone is also required

A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.

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