Lead Gallery Host (Guest Service Agent)
Hoffman Estates , Illinois
February 24, 2018
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Lead Gallery Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
  • First contact for guest concerns - Each hotel to set specific options for service recovery
  • Training of all new Gallery Hosts
  • Conduct huddles to ensure clear communication of the days events to all Gallery Hosts
  • Food & Beverage inventory and ordering
  • Oversee FIFO (first in/first out) process with Food & Beverage
  • Conduct property tours for new hires and clients as necessary to assist the Sales department
  • Oversee group reservations to ensure that they are pre-assigned and pre-keyed
  • Initiate boards for Housekeeping in the morning
  • Walk through of public areas and kitchen with follow up report/checklist to management
  • Responsible for overseeing proper meeting room set up/tear down for internal and external clients
  • Act as Manager on Duty in the absence of management
  • Inventory control of Gallery Host Stand supplies and kitchen supplies
  • City Ledger follow up notices
  • Expedia/hotels.com billing
Our successful Lead Gallery Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests.

A little about us:
Hyatt’s goal is to become the most preferred hospitality brand – loved and respected by all. We listen and evolve to meet and anticipate the needs of our colleagues, guests and partners.

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