Lead Generation Specialist
Columbus , Ohio
November 20, 2017

Essential Functions • Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner • Perform outbound calls to MLOs who have not fulfilled federal registration requirements, if applicable • Resolve inquiries requiring knowledge of the SAFE Act processes and requirements • Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a pre-defined script for guidance • Use active listening skills in order to fully comprehend and document questions/issues • Be able to probe for more specific information • Perform validation of all data/information provided by an MLO in accordance with SAFE Act registration requirements and standards • Manage data validation issues, issue resolution research and follow through to obtain necessary information; ultimately maintaining compliance standards • Perform updates to records in NMLS as employee data and/or status changes occur • Provide additional support within department as necessary For serious consideration, please send your updated resume to April.Marshall@roberthalf.com.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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