Lead Guest Services Worker - Yosemite - Yosemite Ski and Snowboard Area

  • Company: Aramark
  • Location: Fresno, California
  • Posted: November 15, 2017
  • Reference ID: 145015
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter .

Aramark's leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation's leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Lead Attendant - Ice Rink - Yosemite

Position Summary: Lead Attendant is responsible for assisting guest's ice skates. Lead Attendant are attentive and always willing to answer questions and resolve guest issues, and make reservations. Lead Attendant should be highly knowledgeable about the surrounding areas and act as a useful resource for all guests. This position requires individuals with a high attention to detail, a strong dedication to customer service and a positive and friendly attitude.

Essential Functions:
  • Greet all guests upon their arrival in the Ice Rink Rentals Office
  • Resolve escalated guest issues
  • Outfit guests with proper equipment, such as ice skates and stabilizers
  • Assigns daily tasks to store staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service.
  • Train new hires on systems, overall safety, and job responsibilities
  • Develop a strong knowledge of all products and services offered
  • Ensure all customers renting ice skates are checked in as efficiently as possible and that all required paperwork is completed
  • Enforce all ice skating rules, to ensure guests a fun and safe time at the ice rink
  • Maintain a daily bank and be accountable for all transactions
  • Handle cash, traveler's checks and credit cards in a safe and accurate manner
  • Must be proficient in counting money, able to provide guests with change whenever needed and make accurate cash deposits at the end of each shift; ensuring all required paperwork is completed
  • Ensure a clean and pleasant atmosphere of the Ice Skating Rentals Office at all times
  • Maintain daily side work and ensure any required logs are completed in a timely manner
  • Effectively communicate with guests to ensure all guests receive prompt and courteous service
  • Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc.) arise
  • Maintain a positive attitude in high stress situations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Diplomatically handle guest complaints, always polite and maintaining a professional manner
  • Must be flexible and willing to work a varied schedule
  • Assume all duties of the raft rentals including cleaning restrooms and stacking rafts
  • Use basic office equipment
  • Thank all guests and say goodbye as they leave
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

Status and Scope: Reports to Rentals Manager Position requires a strong customer service focus, strong communication skills, and a positive attitude. Must be able to work efficiently and be prepared to help wherever needed. Must be willing to gain a good understanding of the marina operation, becoming fully knowledgeable on all activities and amenities offered

  • Must be fluent in English language both spoken and written
  • Coomputer literate in MS Office
  • Must be able to lift 50 pounds on a consistent basis
  • Supervisory experience preferred
  • Guest Recreation Cashier experience preferred
  • 6 months Cash Handling experience

Equipment Used: Photocopier, Telephone, Calculator, Computer, POS System

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements: SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)


Share this Job