Lead Teller
Location:
Mineola, Texas
Posted:
August 04, 2016
Position Type:
Full Time
Category:
Customer Service
Reference:
R8301
East Texas-Mineola Br 330 (31330), United States of America, Mineola, Texas

Lead Teller

Key Activities: • Expresses ideas in written formats such as emails, form letters, decks for presentations, manuals, reports, and contracts to a variety of audiences. The content may contain information that is confidential, private, sensitive, or proprietary. Messages may range from informative to persuasive and cover topics ranging from straightforward to highly technical. • Organizes and presents information orally in a meaningful form; speaks with individuals or groups inside or outside of Capital One. • Provides consultation to others on issues in one’s own area of expertise; shares information with others for purposes such as solving problems or developing recommendations. • Establishes and communicates objectives; holds direct reports accountable for results; resolves performance issues; provides ongoing feedback and recognition for performance; coaches to ensure associate development. • Enforces and/or audits policies, procedures, or processes that are used within Capital One to drive the business. • Establishes and implements a sales strategy; interacts with customers or potential customers to explain Capital One products and services with the goal of persuading them to do business with the company.

Basic Qualifications: 
- High School Diploma, GED, equivalent certification or military experience 
- At least 1 year experience in a customer facing role 

Preferred Qualifications: 
- 6 months experience in an operations role or 6 months experience in a leadership role 
- 1 year experience in sales and service in a banking environment or 1 year experience in sales and service in a retail environment 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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