Lead Waiter/Waitress - Glacier Bay - Lodge
Location:
Anchorage , Alaska
Posted:
September 11, 2017
Reference:
104350
Overview: About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description: Job Summary:
As a valuable member of our team, it will be your responsibility to obtain knowledge of food and beverage products and use this information to provide guests with exceptional service; increase sales via suggestive selling; participate in a team environment by helping team members with side work (such as bussing tables and washing dishes); maintain the cleanliness of the dining room, lobby, and deck; and set up and breakdown for meal periods and special functions.

As a team member you will be expected to follow all Aramark, National Park Service, and Glacier Bay Lodge policies and procedures pertaining to health, safety, and environmental practices, while consistently exhibiting the WEST guest philosophy and demonstrating integrity and respect in all you do .

Essential Tasks & Responsibilities:
  • Responsible for ensuring restaurant front of the house is set up correctly and bar is stocked before each shift.
  • Responsible for ensuring restaurant is closed down correctly at the end of the day
  • Responsible for singing off on server cash drops and tickets at the end of the shift
  • Handles customer service issues
  • Reports to property on time and in proper uniform.
  • Checks with Manager for assigned dining room station, opening side work, and closing side work duties.
  • Reports to line-up for review of the day's activities, groups in house, and menus.
  • Sets-up, organizes, maintains, and closes the restaurant or banquet functions ensuring that areas are stocked and cleaned.
  • Moves quickly with good balance carrying up to 20 lb. on a tray.
  • Converses with guests, makes suggestions, and answers questions regarding food and beverages constantly.
  • Clears and re-sets tables constantly.
  • Maintains cleanliness of tables at all times - clearing empty glassware, plates, etc.
  • Maintains full knowledge of menu items and specials.
  • Rings all food and beverage items into the Micros computer accurately at all times.
  • Communicates with guest and co-workers in a friendly and professional manner.
  • Participates in proper sanitation and food handling procedures.
  • Maintains full knowledge of service standards.
  • Follows the Aramark Business Conduct Policy.
  • Must be T.I.P's certified and follow all rules and guidelines set forth for ensuring responsible beverage service.
  • Performs all other duties as assigned.


Qualifications: Qualifications:
  • At least one-year experience as a food server within a restaurant, hotel, or conference center operation.
  • Any related customer service/oriented experience will be considered.
  • Requires full understanding and knowledge of food and beverage standards.
  • Ability to comprehend and communicate in fluent English.
  • Must be of legal age to serve alcohol.
  • Possess interpersonal skills and an outgoing personality.
  • Ability to move quickly while balancing large and small trays of food and drinks to and from service areas.

A little about us:
At Aramark, we believe that each of our employees can play an important role in creating the great experiences that become lasting memories.

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