Learning Associate (COAF Servicing)
Location:
Plano , Texas
Posted:
February 08, 2017
Reference:
R18278
Plano Town Center (31064), United States of America, Plano, Texas

Learning Associate (COAF Servicing)

Are you interested in working for a dynamic and innovative company that will take your career to the next level? As a Learning Associate for Capital One, you will use your experience and expertise to facilitate new hire trainings and develop our future business leaders. You will work with a team of world class professionals in a wide variety of areas including classroom management, consulting with different lines of business and delivery of training materials. Working with this group, you will personally see Capital One’s dedication to the associate population and our passion for developing our people.

At Capital One, you will see the impact of your work on the greater organization and be recognized for your contributions. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.


- Facilitate Loss Mitigation New Hire Trainings

- Facilitate Corporate Non-Exempt Onboarding Training Program for Plano

- Manage general classroom responsibilities (supplies, setup, ordering materials)

- Identify performance gaps and determine the cause in order to recommend the most appropriate learning solutions
- Consulting: Work with business clients to determine training and performance management needs

- Create partnerships with diverse teams within Capital One Auto Finance (COAF) to develop and implement learning strategies

- Reporting/Evaluation of Training Classes

(please add to standard qualifications for this level)
- Bachelors Degree or military experience
- At least 1 year of customer service experience in a sales or call center environment

- At least 1 year of experience in MS Office Suite (PowerPoint, Word and Excel)
- At least 1 year of experience coordinating business meetings or training events


(please add to standard qualifications for this level)
- Masters Degree in Education, Human Resources or Training Design
- 1-2 years of experience in Training Design, Development Delivery
- 1 year of experience in Consulting
- 1 year of experience in Project Management
- Prior certification in a professional training course

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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