Learning Delivery Specialist - Plantation Florida

  • Company: Farmers Insurance
  • Location: Plantation, Florida
  • Posted: November 09, 2017
  • Reference ID: 170008PU

Bristol West Learning Delivery Specialist - Plantation Florida

Bristol West is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential and a strong emphasis on values of integrity, respect, customer centricity, team work, achievement, curiosity and action; then apply today to find out how you can become a dynamic part of our team!

Bristol West is part of the Farmers Group of Insurance Companies, which is the country's third-largest insurer of both private personal lines passenger automobile and homeowner’s insurance. Together we operate primarily in 41 states across the country through the efforts of approximately 20,000 employees who are responsible for servicing more than 15 million customers.

At Bristol West, we invest in our employees through training and development to help them reach their career goals and personal aspirations. The Bristol West Claims organization is focused on exceptional claims handling and our professional claims representatives are results-driven, curious, analytical, customer service focused individuals who have a sincere interest in helping our customers.

We are looking for individuals who have a strong desire to build a rewarding long-term career with us.

Job Summary

Plans and executes claims training and educational programs, including gathering and preparing all materials. Responsible for the delivery of claims training at the office or state level. Leverages technical expertise and adult learning skills to positively influence business results and outcomes.

Essential Job Functions

Actively engages in the delivery and facilitation of multiple disciplines, lines of business and leadership training. Plans the operational (short term) logistics of training delivery. Responsible for oversight of trainees for duration of training sessions. Serve as a resource to the Claims organization by observing, assessing and communicating the quality of leadership and culture in the claims offices. Partner with Claims Leadership and University personnel to coordinate continuous improvement initiatives. Interact with claims management to coordinate training schedule. Serves as Subject Matter Expert to support the creation and maintain relevancy of curriculum and programs. Conducts evaluations to analyze training activities, outcomes and make recommendations for improvement. Partner with Claims Leadership with the evaluation of alternative solutions, conclusions and approaches to problems, issues and trends for individual contributor or office level. Analyzes statistical and other information to develop a training solution based on business needs. Mentors, coaches, and develops others within the training delivery organization, including providing feedback and straight talk to t rainees, claims leadership and others within the University. Ensure training delivery is aligned with business strategy. Performs other duties as assigned

Physical Actions

Physical Environment

Education Requirements

Four-year college degree

Experience Requirements

Minimum 3 years claims experience. Supervisory experience preferred.

Special Skill Requirement

Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance or other educational courses related to position.

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

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