Legal Editor (Reference Attorney)
Location:
Eagan , Minnesota
Posted:
February 08, 2017
Reference:
941941031
Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Legal Reference Attorney job in Eagan, MN. We are hiring bar-admitted attorneys who are dependable to their core and have the grit and tenacity to assist and educate legal and corporate professionals world-wide. If you excel at legal research, digging for answers, finding creative solutions to difficult issues and partnering with professionals, you may have what it takes to succeed as a Reference Attorney. Reference Attorneys work in a fast-paced, high-volume contact center that continuously evolves to meet the demands of our customers while maintaining an industry-leading level of service. Customer satisfaction, retention, and loyalty drive our interactions, and our customers include top law firms, government agencies, and global corporations. We also partner closely with our sales and account management, editorial, and product development teams to connect our customers' needs with our business objectives. Every day brings a new challenge as Reference Attorneys research relevant and cutting-edge issues. We are expert legal researchers and use our knowledge of and experience with the practice of law and the legal process and legal industry to help our customers find the answers they need. Reference Attorneys take pride in their research and problem-solving abilities and work hard to educate our customers on how to get the most out of Thomson Reuters' products. Reference Attorney shifts offer flexibility that makes it easy to strike a work/life balance. Because we assist customers in real-time, Reference Attorneys never have to take work home. Qualifications • J.D. from U.S. accredited law school and bar admission from any state • Excellent communication and customer service skills • Computer and online systems proficiency with ability to multitask while supporting customers via phone, live chat, and email • Open to feedback and working closely with management and training staff for continuous growth and development Desired Skills/Experiences • 1 - 2 years of prior legal experience preferred but not required • Prior customer service experience is helpful, but the key to success is the ability to: o Take ownership of difficult issues with confidence and definitive solutions o Proactively take initiative to seek creative solutions while balancing business interests o Be expressive, genuine, and friendly while working in a customer-facing role Comments: Attorneys will be calling these workers to ask for help on legal research, etc. Candidates must be bar admitted (any state) and have excellent phone customer service. Exp with Westlaw is a plus! Training is 8-4:30 for 6 weeks. Normal shift could begin at any time between 10 AM - 4:00 PM. Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered. Email Tyler Shackleford at tyler.shackleford@adeccona.com if you are interested in setting up a phone interview. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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