Level 2 Desktop Support
, New York
October 16, 2017

Desktop Support Level 2 Providing level 2 support to internal users via phone, remote control tools and email for a wide range of hardware and software technology issues in a high volume, fast paced environment. Conduct Initial triage of incoming end-user computer issues and problems. Requires quick problem/issue identification. Formally document all problem tickets per a predefined, standardized process. Accept responsibility/ownership for all assigned problem tickets from creation to resolution or to the point of escalation.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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