Level 2 Support Analyst
New York , New York
November 18, 2017

Position Summary: This position requires an energized IT support professional delivering high quality IT technical support to the customer community. This would include but not limit a dynamic list of senior executives and their support teams within the organization. This technician is expected to make independent and creative contributions related to providing technical guidance, assistance, coordination, and hands-on resolution of problems, questions, or malfunctions; identifies the hardware/software technical requirements. Installs and maintains hardware/software needed to support business/employee objectives. Responsibilities •Provides Tier 2 (desktop support) problem-solving support related to all VIP user hardware and software technical issues •Provide a high level of customer focused service to Senior Leaders •Work with both Windows and MAC OSX Support •Ability to provide video conferencing support to all users utilizing the video conferencing resources with an emphasis of support provided to VIPs. •Ability, willingness, and flexibility to come in early or stay late depending on the support that is required. Weekend support may be required •Establish, maintain continually improve customer relationships and satisfaction regarding IT customer service and support. •Allocate time appropriately when asked to be involved in projects that require IT customer service resources •Ability to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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